Privacy Policy

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PSI Refrigeration, Inc.

Effective Date: 1/1/2026

PSI Refrigeration, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when interacting with our website, services, and communications, including SMS text messaging.

We may collect the following information when you interact with us:

• Name
• Phone number
• Email address
• Service address
• Information related to service requests, jobs, or invoices
• Communication preferences

We use your information to:

• Provide and manage HVAC and refrigeration services
• Communicate with you about appointments, service updates, and invoices
• Respond to service requests and inquiries
• Send transactional and service-related text messages
• Improve our customer service and operations

By providing your phone number, you consent to receive SMS or MMS messages from PSI Refrigeration, Inc. related to:

• Appointment confirmations and reminders
• Service updates and notifications
• Billing and invoice notices
• Customer support communication

Message frequency may vary.
Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any SMS message.
For help, reply HELP or contact us directly.

We do not sell or rent your personal information.

We may share information only with:

• Service providers and software platforms we use to operate our business (such as scheduling, invoicing, and communication tools)
• Legal or regulatory authorities when required by law

All third-party providers are required to protect your information.

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we use industry-standard safeguards to protect your data.

Our website may use basic cookies or analytics tools to improve site functionality and user experience. These do not collect sensitive personal information.

You may request to:

• Review or update your personal information
• Ask how your data is used
• Withdraw consent for communications

To make a request, contact us using the information below.

If you have questions about this Privacy Policy or our data practices, contact us at:

PSI Refrigeration, Inc.
📧 Email: info@psirefrigerationinc.com
📞 Phone: (323) 892-4822
🌐 Website: www.psirefrigerationinc.com

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.